Article 1: [Responsibilities and Duties toward Customers]

1. Customer Satisfaction Management

• 1) Respect customers, meet their expectations and needs, and deliver the best products and services to ensure customer satisfaction.
• 2) Prioritize customer work and respond politely and sincerely.
• 3) Always keep promises to customers and speak only the truth.
• 4) Think and act from the customer's perspective, and constantly strive to earn trust and respect from customers through honesty and transparency.
• 5) Actively address problems when they arise and minimize harm to both customers and the company.
• 6) Avoid any unethical behavior in relationships with customers, and do not use or disclose customer-related information for any other purposes without prior consent.

Article 2: [Responsibilities and Duties toward Employees]

• 1. The company treats each employee as an independent individual, respecting their personality and dignity.
• 2. The company respects employees' privacy and continuously strives to improve the quality of life for employees and their families.
• 3. The company fosters a mature organizational culture based on mutual trust and understanding.
• 4. The company protects whistleblowers or internal informants who report unethical or illegal conduct and takes all necessary measures to protect confidentiality.
• 5. The company provides fair opportunities based on employees' abilities and achievements, evaluates them based on fair criteria, and compensates them justly.
• 6. The company provides opportunities for education, skill development, training, and promotion, helping employees expand their capabilities and work efficiently while ensuring a healthy and high-quality life.
• 7. The company supports employees’ ability development through training and education and nurtures talent from a long-term perspective.
• 8. The company and its employees maintain a fair and ethical approach, clearly distinguishing between personal and professional matters, and perform their respective duties with utmost dedication and sincerity.

Article 3: [Responsibilities and Duties toward the Country and Society]

1. Responsibility to the Country

• 1) The company fulfills its role as a responsible taxpayer by creating employment and providing high-quality products and services.
• 2) The company complies with all relevant local laws in the areas where it operates, respects market order in accordance with the principles of free competition, and provides the best products and services to customers through fair and transparent methods.

2. Contribution to Social Development

• 1) As a member of the community, the company guarantees and encourages employees' participation in healthy social activities such as social service, disaster relief, and social enlightenment, contributing to social and economic development through environmental improvements.
• 2) The company strives to build mutual trust with stakeholders and faithfully fulfills its social responsibility as a corporate citizen.